Changelog — Week of March 23, 2026
New features and items
Agents & Tools
Expanded Hudu documentation integration — agents can now read and search documentation stored in Hudu
Added ability for agents to send Teams messages without a ticket context, enabling proactive notifications
Added Halo outcome selection to dedicated tools, giving agents more control over ticket resolution outcomes
Deprecated legacy tools (client-facing notes, time entry, additional contact messaging) — now show "better version available" badge in the dashboard instead of being hidden
Bug fixes and improvements
Performance
Parallelized triage data loading and pre-warmed similar ticket summaries, significantly reducing triage execution time
Removed dead code in Halo triage that was exhausting API rate limits by unnecessarily fetching open tickets
Dispatch
Fixed a crash when urgent tickets overlapped with tentative calendar appointments
Halo PSA
Fixed outcome sync dropping the sends_email field
Autotask
Fixed "must assign both resource and role" error — the agent now self-corrects when one is set without the other
ConnectWise
Fixed expired agreements appearing in triage context
Agents & Tools
Fixed Technician-in-the-Loop approval entering an infinite loop on PowerShell validation failures
Fixed case-sensitive email matching causing duplicate contacts in PSA systems
Allowed ConvertTo-SecureString in AD cmdlet validation, unblocking password-related operations
Workflows & Triggers
Fixed scheduled workflows firing one hour late after daylight saving time changes
Fixed workflow builder form crashing when enum arrays were empty
Dashboard
Fixed various template editing issues — error recovery, schedule handling, tooltip display, and custom field conditions
RMM
Fixed device lookup excluding devices without a PSA company ID
Notifications
Improved inbox notification when an end-client company is not found — now includes workflow and company details