Audit log for changes made to system required
There seems to be no way to look at what changes have been made to agents in the entire system over a particular period of time. Although you can look at the changelog for a particular agent, there is no centralised log of all changes.
The log should also have the ability to export/view by date and/or by technician (or chat).
This provides centralized management of changes made for auditing and control purposes.
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Comments1
Jane Ilagan
Oct 6
Similarly, for who Enabled/Disabled the agent - this should be logged explicitly as well.
Linked to Ability to export all actions from an agent