Configurable action buttons on agent-sent Teams messages

When an agent posts to a Teams channel (e.g. a ticket escalation), techs have to type a full @mention command to act on it:

"@NeoAiAgent assign this ticket to me and set the status to in progress and move to escalation board"

It's slow, easy to get wrong, and nobody remembers the phrasing.

REQUEST

Let us add configurable card buttons to the messages the Teams message tool sends. Each button has a label and a preconfigured response that gets sent back to the agent when clicked, attributed to the person who clicked it.