Expand RMM API Access for Full Endpoint Interaction

Expand the RMM API to allow full interaction with all relevant endpoints, enabling deeper automation and integration with Neo. This would unlock the ability to programmatically manage devices, alerts, maintenance, and asset metadata without manual intervention.

Use Cases:

• Updating Custom Fields

  • Read and update device custom fields via API

  • Bulk updates across multiple devices

  • Enables dynamic data syncing between systems

• Maintenance Scheduling

  • Programmatically schedule maintenance windows for devices or groups

  • Modify or cancel existing maintenance events

  • Supports automated patching workflows and change management processes

• Alert / Condition Management

  • Reset or clear alerts/conditions via API

  • Trigger remediation workflows externally

  • Improve alert lifecycle automation and reduce technician intervention

• Asset Tagging

  • Add, remove, and query asset/device tags

  • Enable dynamic grouping and policy assignment

  • Improve reporting, filtering, and automation targeting

• Device Approvals

  • Approve or reject newly discovered / pending devices via API

  • Query approval status for devices

  • Support automated onboarding workflows based on predefined rules

  • Reduce manual review steps for trusted device deployments

  • Enable tighter integration between Neo-driven workflows and RMM enrollment processes