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Global Filters feature request

It would be nice if there was a way instead of editing each agent/workflow filters to have a global filter that all agents and workflows can use (and they can individually choose not to use each global filter per agent/workflow if needed)

Say there’s an option for global filters, then any agent or workflow that doesn’t have the agent/workflow specific setting to ignore global filters will have global filters apply before they apply their agent/workflow specific filters?


This would help us filter out certain kinds of ticket for the many workflows/agents that we have instead of having to update each one at a time.

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