Global Filters feature request
It would be nice if there was a way instead of editing each agent/workflow filters to have a global filter that all agents and workflows can use (and they can individually choose not to use each global filter per agent/workflow if needed)
Say there’s an option for global filters, then any agent or workflow that doesn’t have the agent/workflow specific setting to ignore global filters will have global filters apply before they apply their agent/workflow specific filters?
This would help us filter out certain kinds of ticket for the many workflows/agents that we have instead of having to update each one at a time.
Log in to comment and vote
No comments yet
Be the first to share your thoughts.