Include in the documentation instructions on how the USER is supposed to use the end-user facing chatbot
The documentation includes many technical details of how to set up the end-user facing chatbot, but doesn’t give a good idea of how a user is supposed to use it, or what value they can get from interacting with it.
Being able to point customers to a publicly accessible documentation page makes it easy for both humans and the self-service Neo Support Teams Agent to reference it.
This also provides the customer with extra value they can provide to their own customers.
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Comments1
Alex Pilalis
Jul 23
Would be greatly helpful for new client deployments!