MSP-Level Context & Knowledge Framework for Neo AI Agent

Add the ability to define MSP-level operational context for Neo AI Agent so it understands how we service clients. This would include configuring our standard MSP service framework, approved tech stack, supported hardware/vendors, and escalation norms. The agent should also be able to reference internal documentation (e.g., engineer reference guides, SOPs, standards) to improve ticket context, recommendations, and response accuracy across all clients.