Preserve credits in the event of system issues

I’m in the situation where faults in systems that feed into our Service Desk system (ConnectWise Manage) have meant that tickets have been created when they are not needed.

This month so far (July 2026) we have lost 1921 credits to Neo processing these false/error tickets,

Could we come up with a way to stop Neo processing tickets if it detects ticket floods from external systems?

Perhaps something that will be able to detect if you have a spike in tickets that is abnormal, pause operations until you turn it back on, and once you turn it back on, it picks up on the tickets that came in, but were not removed from our ticketing system.

Yes, we would be using credits to spot a situation that would cost credits if not resolved... but if it were something like "stop processing tickets until further notice if 10 tickets come in from the same sources in under 60 seconds", that would cost 10 x credits (in our case maybe 50 credits, but would save 100s or more credits..