Re-assignable TILs

Ran into a case today with a TIL that was sent to the tech assigned to the ticket prior to the tech beginning to work on a ticket due to our workflow. However, the ticket was re-assigned it to another tech, but the TIL is still with the original technician and cannot be switched to the new technician.

A mechanism to detect that a TIL was waiting when the ticket was re-assigned so it can cancel that TIL and re-issue a new TIL request would be interesting.