Teams Integration and/or Chat Inbox

First time posting, so hopefully this is the right place for a feature request! We moved from Thread to Neo Chat, and since then, my top request has been an inbox, a Teams interface, or both, so my team can easily manage and respond to chat requests.

Ideally, we could respond directly in Teams, with one Teams conversation per ticket, similar to Thread. One improvement over Thread would be for the end user to have a single Teams chat rather than a separate chat for each ticket.

Right now, we can only respond to chat through ticket notes, which is a little clumsy.

Thanks!