We have a lot of ticket types that have custom forms/fields in them in HaloPSA. For example offboarding and one i'm currently doing is just to update a customer job title/details in azure. I would like to be able to trigger an agent based on a field being changed to indicate that all the details of the form have been filled in, I don't want the agent to trigger just on the title type as at that point the user or halo agent might not have gone through the form and added the information yet. Could potentially do it by changing the status but didn't really want to add another status to a growing list of halo statuses. If i have a customfield that is cftriggerneoagent which 'Has all the information been filled in? or ready to run automation and then the agent chooses yes it would be useful to use this as a trigger for an agent.