Ryan

Team

Created Chat with Neo inside the ConnectWise ticket pod Commented on Proofpoint IntegrationProofpoint Essentials is now connected. Neo can manage safe and block lists, users and domains. Releasing quarantined mail is not possible, because Proofpoint does not offer it in their tools. If you meant Proofpoint Enterprise, please let us know.Commented on Merge Action Status FilterThe merge step now has a list of statuses to exclude. A ticket in one of those statuses is never picked as the merge target.Commented on Teams Active StatusDispatch now sees each technician's Teams status and their out of office separately. Away and out of office are both skipped by default. You can tell dispatch to treat them differently in its instructions.Commented on More specific highlighting of changes on training updatesSuggested instruction changes now mark only the words that change, so a small edit inside a long block is easy to see.Commented on SentinelOne IntegrationSentinelOne is now a native integration. Neo can look up threats and the devices they hit, record the verdict, and take response steps such as quarantine. You choose which steps need a technician's approval.Commented on Direct TILs to Teams ChannelsApproval requests can now go to a Teams channel or a group chat. Pick the channel in the approval tool settings.Commented on Put other people in copy on an email the agent sendsThe Send Email tool now supports copy recipients. Everyone in copy gets the same email, and the copy list shows in approvals and test runs.Commented on Sync Autotask technician Skills for dispatchDispatch now reads the skills you set on each Autotask resource and uses them when it picks a technician.Commented on UI Improvement inside teams - see open tickets in some kind of separating view.The Teams app for your end users now has a Tickets tab. Users see their open tickets and the ones closed in the last 30 days, and they can open a chat about any of them.Commented on TDSynnex (Stellr) integration for M365 licensingTD SYNNEX Stellr is now connected. Neo can look up subscriptions and add or remove license seats. You choose whether each change waits for a technician's approval.Commented on TIL Approval Card CleanupWhen someone approves or rejects a request, every copy of the card now changes to a short summary of who acted and what they chose. No more cards with buttons left behind.Commented on Ability to have multiple channels (aka multiple chat agents in a single Teams tenant)You can now run several internal chat agents in one Teams tenant. Each one has its own bot, its own instructions and its own list of who can use it.Commented on Numbered Lines within Custom InstructionsThe custom instructions editor now shows line numbers, so your team can point to an exact line.Commented on Ubiquity Unifi IntegrationUniFi is now a native integration. Connect through Site Manager, your console address or a self hosted server, and Neo can look up sites, devices and clients while it works on a ticket.Commented on Ubiquiti Cloud Controller IntegrationUniFi is now a native integration. Connect through Site Manager, your console address or a self hosted server, and Neo can look up sites, devices and clients while it works on a ticket.Commented on Expand RMM API Access for Full Endpoint InteractionNeo agents can now use the full NinjaOne and Datto RMM APIs. They can read and update device custom fields, set maintenance windows and clear alerts. Turn this on in the agent's tool permissions.Commented on CIPP IntegrationGood news: CIPP is now a native integration. Connect your CIPP instance on the Integrations page, and Neo can work in your clients' Microsoft 365 tenants through it.Commented on AutoElevate IntegrationShipped. Neo can now read the AutoElevate elevation request, correlate it to the elevation event that carries the real detail (file name, path, hashes, publisher and signing state), and send the approve or deny to a named technician rather than to the whole team. Connect AutoElev…Commented on Workflow search boxThanks for the idea, Elliot. This is now live. The workflow list has a search box at the top. Type part of a workflow name, or its ID, and the list filters as you type. Each match shows inside its folder, and every folder with a match opens by itself, so you no longer need to exp…Created ThreatLocker Integration Created Huntress Integration Created Cisco Meraki Integration Created Fortinet FortiGate Integration Created SonicWall Integration Created Veeam Integration Created Proofpoint Integration Created CrowdStrike Integration Created Sophos Integration Created SentinelOne Integration