Katie Foster

Created Parallel ticket dispatch assignment restriction.Created Neo awareness of another workflow currently running on a ticket Upvoted Filter option to exclude Automated responses Upvoted Ability to export all actions from an agent Upvoted Chase customer options based on when ticket was placed into status Upvoted Allow Neo to send @mention notifications in the body of the internal teams message so members will be alerted Upvoted Export your agents and workflows to files Created Dark Mode Upvoted Prevent Scheduling Overlaps When Dispatch Workflow Runs Concurrently Commented on Prevent Scheduling Overlaps When Dispatch Workflow Runs Concurrentlywould be great if this would prevent dispatch overlap too when avoiding double assignments using previous decision timestamps. Dispatch is too time critical for sequential ticket processing.Upvoted Ability to create and agent/workflow in a disabled state Upvoted Neo agent teams app - visability of user rights Upvoted Company Profiles Upvoted Company Sync with PSA Upvoted Ability Read PDF and Word attachments in Tickets Upvoted Memory for your agents and workflows Upvoted Workflow memory of previous runs Created Workflow memory of previous runs Upvoted Customer Approvals, or Customer in the Loop Upvoted Dashboard Agent — create and debug workflows by chatting with Neo